Privacy Policy: Our Commitment to Your Data

1. Information We Collect (The Necessities for Transport)

We collect both **Personal Identification Information (PII)** and **Non-Personal Technical Data** necessary for vehicle relocation and regulatory compliance.

1.1 Personal Identification Information (PII):

• **Contact Details:** Name, phone number(s), email address, and billing address.
• **Pickup/Delivery Locations:** Precise physical addresses required for our door-to-door service.
• **Vehicle Documents:** Copies of the vehicle's RC Book, Insurance Policy, PUC certificate, and Owner ID proof (Aadhar/PAN/License). **Note:** These are collected solely for RTO verification and security compliance.

1.2 Non-Personal Technical Data:

• **Logistical Data:** The GPS routing and tracking data from the carrier during transit.
• **Website Usage Data:** IP address, browser type, entry/exit pages, and usage patterns (collected via Google Analytics/similar tools).
• **Quote Metrics:** Vehicle model, year, destination route, and quote acceptance rates.

2. How We Use Your Information (The Win-Win Clause)

We use your collected data exclusively to run our service efficiently and to continuously optimize our business processes.

• **Fulfillment of Contract:** To schedule pickup/delivery, process payments, and communicate service updates.
• **Legal & RTO Compliance:** PII and Vehicle Documents are shared strictly with **RTO authorities and state border check-posts** as mandated by law for smooth interstate transit.
• **Security:** Contact details may be shared with our designated carrier drivers solely for coordinating pickup and delivery logistics.
• **Business Optimization (The SWCC Benefit):** Non-Personal Technical Data (GPS logs, Quote Metrics, Website Usage) is owned by SWCC and utilized for:
  • **Route Efficiency:** Analyzing GPS data to find faster, safer routes and optimize fuel consumption.
  • **Service Pricing:** Refining our quotes based on historical route demand and conversion metrics.
  • **Marketing:** Understanding demographic and geographic interest to target future advertising campaigns more effectively.
• **Customer Service:** To respond to your inquiries, concerns, and address any potential claims or disputes.

3. Data Sharing and Disclosure (When We Have To)

• **Affiliated Parties:** Your data is shared only with internal SWCC employees and trusted, vetted subcontractors (carrier drivers) who are bound by confidentiality agreements for the sole purpose of executing your service.
• **Legal Mandate:** We will disclose your information when required to do so by law, in response to a court order, or when necessary to protect the rights, property, or safety of SWCC, our employees, or the public.
• **Third-Party Processors:** We use third-party tools (e.g., payment gateways, analytics providers) that may access data solely for processing functions. We ensure these partners meet high security standards.
• **Sale of Assets:** In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity as part of the business assets.

4. Data Security and Retention (We Guard Your Info)

We implement robust physical, electronic, and managerial procedures to safeguard the information we collect and process.

• **Security Measures:** All sensitive data (like ID proofs) is stored on encrypted, secure servers accessible only by authorized personnel.
• **Data Retention:** We retain your PII for as long as necessary to fulfill the services requested and for a reasonable period thereafter to comply with legal obligations (e.g., tax, audit, and claim defense) or for analytical purposes. Vehicle and route data are retained indefinitely for **service optimization and route history**.

5. Consent and Changes to this Policy

• **Your Consent:** By using our website, requesting a quote, and confirming a booking, you expressly consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
• **Policy Changes:** SWCC reserves the right to modify this Privacy Policy at any time without prior notice. Any changes will be posted immediately on this page, and your continued use of our services following such changes constitutes your acceptance of the new policy. **It is the Customer's responsibility to review this policy periodically.**